Shipping Policy
At Dexetile, we are dedicated to providing an exceptional shopping experience, with efficient shipping as a key part of our service. Please take a moment to familiarize yourself with our shipping and delivery policies.
Collaboration with Reputable Partners
Dexetile partners with trusted transport and courier agencies to ensure timely delivery. Please ensure your address is complete and accurate, as Dexetile is not responsible for delays caused by incorrect or incomplete address information. In case of reshipment due to address issues, customers will bear the associated charges.
Delivery Timeframes
We aim to deliver your orders within 4-6 working days from shipment. Orders are dispatched with reliable carriers and delivered directly to your doorstep.
Shipping Address
To guarantee timely delivery, please provide an accurate shipping address, including postal or zip code. The billing address should match your credit card statement, while the shipping address is where your order will be delivered.
Customer Responsibility for Shipping Charges
Customers are responsible for both outbound and return shipping charges in cases of product size-related issues or dissatisfaction with the quality of the product.
Preferred Courier Partners
Dexetile works with renowned courier agencies like FedEx, EcomExpress, Delhivery, and Xpressbees, who generally deliver within 48-72 hours to major cities.
Alternate Shipping Options
For large orders or special shipping requests, please contact us at dexetilehelp@gmail.com. We may provide customized shipping quotes.
Split Shipments
In cases of multiple orders, shipments may arrive separately, depending on product availability and shipping locations.
Product Origin
All Dexetile products are shipped from India.
Refund and Returns Due to Shipping Delays
Dexetile does not issue refunds or returns solely due to shipping delays. However, store credit may be offered at our discretion for future orders.
Delay Notification
If there are any delays due to stock unavailability or unforeseen issues, we will notify you promptly via email.
Shipment Time
The estimated shipment time on our website is an approximation and may vary. For a more accurate estimate, contact us with your order details at dexetilehelp@gmail.com.
Transit Risk
All orders are fully insured at no extra cost. In the rare event of a lost order during transit, we will reprocess the order, but are not responsible for damages post-delivery.
Tracking Your Shipment
You will receive shipment details via email once your package is with the carrier. Please note tracking numbers may take up to 24 business hours to become active.
Request for Address Change
If you need to change your shipping address, please request it within 24 hours of placing your order by emailing dexetilehelp@gmail.com.
Ready to Ship Section
Check out our Ready to Ship section for last-minute orders, ensuring delivery within 4-6 business days.
Delays
While we strive to meet shipment timeframes, occasional delays may occur. In such cases, we may offer benefits such as store credit or free gifts.
Custom Duty (International Orders)
For international orders, customs duties or charges may apply, depending on your country’s import regulations. These charges are the customer's responsibility.
For any inquiries or assistance, contact us at dexetilehelp@gmail.com.
Thank you for choosing Dexetile! We look forward to serving you at www.dexetile.com.